News and Campaigns

Our news section will be used to keep you up to date on a range of news items that we hope you will find informative. Our campaigns section will let you know about the important work we do in championing the rights of disabled people.

If you have any news or campaigns you think we should be involved in please send them to us.

* The Editor’s decision is final on which items are published on our website.



Surrey Police logo

Surrey Police’s Pegasus ‘Help me help you’ scheme

The scheme is aimed at all people who have a communication impairment/disability and aims to help with their interaction with police and emergency services.


The scheme works by people registering with Surrey Police and they will provide their basic details, as well as details about their impairment/disability, their next of kin or carer details and any ways specific to them in which we can help.  They will then be registered on a database and issued with a Pegasus card and PIN number.  There are 2 types of card issued, a generic card and an autism specific card.

When contacting the police by phone, textphone, email or online, the person can just say or quote “Pegasus” then their unique pin number, for example “Pegasus 123”.The operator will then know that this is a person with a communication impairment and using the PIN number will enter this code onto our command and control system and all the persons details will automatically come up.  This saves taking the time of trying to get the person’s name, address, phone number etc from the person, especially if they find it difficult speaking, or are hearing impaired etc.  Therefore, this will mean that the operator can get on with getting to the reason for the call and saving time. 

The card also works when dealing face to face with the police or other emergency service.  When dealing with an incident or other interaction, the person can produce their card to the officer who should then realise that the person will need additional help, time and support when being dealt with.  The officer can contact the control room to find out specific details about what the impairment or disability affecting their communication is, or in the case of the autism card, any specific triggers which could affect their behaviour (ie, no physical contact, noise or light sensitivity).  Once they have that information then the interaction should hopefully be better.

Information about the scheme is attached.  Please promote this to anyone who may be helped by this scheme. This scheme is currently only for people with communication impairments/difficulties not those with a physical disability.

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What should be the consequences for people committing anti-social behaviour? Surrey PCC invites public to have their say.
Surrey’s Police and Crime Commissioner, Kevin Hurley, is to begin a public consultation into new methods of dealing with offending. In a survey launched today, members of the public have an opportunity to tell us what they think should happen to people who have committed low-level crimes or anti-social behaviour in their area.

The survey feeds into a Community Remedy document which will give victims a greater say in the way their reports of crime and anti-social behaviour are dealt with. This document is a list of actions which would be appropriate for an offender or someone who has engaged in anti-social behaviour to undertake as an alternative to the court process. Victims will see justice more quickly, and offenders will face immediate and meaningful consequences. These actions must be rehabilitative, reparative or punitive.
The document will be developed in consultation with police colleagues, local authorities, community representatives and members of the public.

Kevin Hurley said: “The arrival of PCCs has given the public direct democratic control over the priorities set for their local policing. In Surrey, people wanted a zero-tolerance approach to crime and anti-social behaviour. 18 months on, arrests in Surrey are up by 15% and crime is down by 8%. The introduction of the Community Remedy document gives the people of Surrey an input into what happens next. This is their opportunity to be involved on what they think offenders should do to make amends for their anti-social behaviour and pay back their debt to the community. This can only be a good thing and I encourage people to get involved.”

The survey will be available online until mid-August, and the Community Remedy document will be released in October. Once released, victims of low-level crime or anti-social behaviour will have the opportunity to select an action from the list, where appropriate.

For more information on Community Remedy and to fill out the survey, please visit our website:





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It is now possible to make an application to the Local Assistance Scheme on the Surrey County Council Website.

You can visit and click “How do I apply?” where you will find the link.

The application is best viewed using Internet Explorer versions 9 onwards, Mozilla Firefox or Google Chrome (but it will still work on other browsers).
Please feel free to refer clients to access this themselves, or you can use it to help a client to apply – this is not to replace CAB access, but to supplement it where people cannot get to a CAB.

If you have any problems or suggestions please let me know or email the team on